Hospital Transport Services
DHL Supply Chain can provide non-emergency patient transport services with the highest level of patient care based upon medical need.
Our drivers, coordinators and managers have been specially recruited to meet the needs of patient and hospital demands, providing an efficient and caring service. This is coupled with a bespoke booking system and proven implementation programme which uses experience and knowledge of existing logistics capabilities to provide a high value solution.
Supply Chain
- Booking of transport
- Patient pick-up
- Transport to hospital
- Appointment
- Treatment
- Transport to home
- Patient home
Service Level Excellence
- Improved communication channels through regular face-to-face contact with patient forums and hospital staff
- Excellent patient care through an experienced and caring team of permanent ambulance drivers
- Improved operational efficiency through a flexible booking and tracking system giving live transactional data
- Reduced costs through improved utilisation of DHL fleet across multiple hospitals
- Reduction in the incidence and cost of wasted / taxi journeys through management information / improvement programmes
- Reduced administrative cost within order capture and billing of patient transportation through integrated systems
Product Specifics
Information Systems
DHL uses a specialist ambulance transport system which delivers the following:
- bookings with high level of detail and historical data (online and fax bookings)
- detailed management information including bespoke reports
- in-cab communications, satellite navigation and vehicle tracking
- built-in system eligibility criteria
- live and visible transactional data
- information direct to users and customers.
Facilities and Fleet
DHL’s patient transport operation is located close to the patient population it serves and the fleet is varied to provide the appropriate vehicle for the journey and patient requirements. This includes:
- core ambulance-based fleet vehicles
- high dependency vehicles
- cars and small vehicles.