Innovation
If we are to become the "First Choice" for our customers, then we need to delight them consistently.
This means delivering 3 things - competitive pricing, consistently high quality operations and a regular stream of new products targeted to help grow our customer's business.
As the biggest logistics company in the world, we should have the most capability to generate powerful new product ideas and we should also become highly adept at transferring good ideas between our businesses.
Delivering a higher rate of innovation is the single biggest thing that can differentiate us from our competitors.
Innovation Excellence
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Well structured product development with key gating and milestone management
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Multi-sector, multi-country initiatives
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Cross divisional and business unit communication forums for best practice sharing
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Internal annual award for best innovation project
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Large network of innovation champions from across the business
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Strong project management and change management methodologies used to deliver new products
Drivers
Market Dynamics in Healthcare
- Biotechnology is becoming more important; this means that the supply chain is getting colder and more critical to temperature variations.More products need to be stored within refrigerated, frozen, deep frozen and ultra low temperature controlled zones.
- Regulations are becoming more stringent: the chain is more temperature controlled, even for ambient products; controlled ambient is +15 to +25°C.
- Home delivery: more treatments are being conducted as day cases; more healthcare products are administered within the patient’s homes.
- Globalisation and Security, the nature of the supply chain requires visibility and authentication, drugs need to be tracked and traced throughout the supply chain, including administration.
- Pharmaceutical and medical device manufacturer's margins are under pressure to reduce; new value must be created in supply chains to help reduce overall costs. Many company's are beginning to see innovative supply chains as a competitive advantage.
- The green agenda: saving energy, other energy sources, less waste, waste disposal etc.
Link to our Innovation Centre Site:
